Repair Policy or After-Sale Service ...

Some companies don't know the meaning of that! (Take it from a victim)

Support with us really means that.

When the client has trouble, we go out of our way for him/her and make it a personal issue.

However, all we ask from our clients is to approach electronic and house appliances with a positive outlook from the onset.

That is one of the main reasons why OPPO handled by Audio Tweak has had a 0% failure return other than firmware updates.

In fact on all if not most of our product we pretty much achieve a 0% return rate.

What is most strange about this is that from experience over the years, we’ve found that clients who were going through turbulent times or relationships had either robberies or equipment failure. Hah!!!

There is evidence after all about VIBES & ENERGY!

How do we know this??? We keep a very close and intimate relationship with our clients because we are a small private business, and we even get to know a lot about our clients families and friends!

As someone said (and rightfully so), Knowledge Is Power.

You'll notice that as soon as a company gets too big, and franchises emerge, service goes down with it!

As Agents, OUR duty is to:

1. Import replacement parts from the factory at OUR expenses in order to perform repairs locally.

2. Pay our technicians at OUR expenses.

3. Establish a network of Technicians Country-Wide to serve our clients wherever they might be.

Terms of warrantee:

1. All our products carry a year warrantee except second-hand products.

2. Second-hand products are often trade-ins from clients, we cannot be sure how that product was handled.

3. If a second-hand product is our demo unit, we will offer a 3 month warrantee.

4. Once the product has exceeded its warrantee period, a handling fee of R 350,00 has to be paid to us so that we can pay our technician for his time spent on the unit in trouble-shooting the fault.

5. If this out of warrantee product's fault is found, we will only charge for the hours spent on the unit and the handling fee will fall away.

6. Should our technician find that the product for repair is irredeemable/doomed, he will choose "through his discretion" to charge or not to charge for his time spent on the unit.

7. We will notify the client as the job progresses so as to keep the cost low. Please note that if the client does not reply to emails or calls, we will stop working on the item and put it back in the queue!

8. This hourly labour for trouble shooting costs R 350 per hour before VAT.

9. Our technicians are established (just about) Country-Wide to serve our clients wherever they might be.

10. Payment is upfront/prior to collection of the repaired goods by Internet Banking. All funds must clear before collection of the goods.

11. All products (repairs and new alike) remain the property of Audio Tweak until fully paid.

What qualifies the client for a (straight swap) warrantee replacement:

The client's machine/product has to be irreparable.

If a client throws his remote he may not claim for a new unit (DVD player or amp) unless he pays for his new remote.

Should a client return a product scratched of damaged, he may not claim for a new one in return.

It is imperative that the client returns the unit preferably within 3 month while still in good condition.

In the above case, we may use our discretion and ask the client to pay-in a slight difference toward the new unit.

All packaging, box, foam, user's manual, cables and accessories must be returned in mint condition.

Proof of purchase with date of purchase must be submitted.